Accessibility & assistance

For customers who do not have English as their first language or customers who are hearing impaired or mute, the Australian Government provides the following services:

  • Translating and Interpreting Service (TIS): call 131 450
  • National Relay Service (Speak and Listen): call 1300 555 727 then ask for 1800 362 361
  • National Relay Service (TTY users): call 133 677 then ask for 1800 362 361
  • Internet Relay users can make an online call then ask for 1800 362 361
  • SMS Relay users can send an SMS to 0423 677 767 asking for 1800 362 361

TTY users - To report a fire or emergency

TTY 106 is a dedicated text-based emergency relay service with direct access to fire, police and ambulance services. You can only contact the service through a TTY machine, not from a mobile phone or ordinary phone.

Other languages

If you don't speak English you can call 000 from a fixed line and ask for fire, police or ambulance services. Once connected you need to stay on the line and a translator will be organised.

We have bushfire information in several community languages.