Applying to waive charges for false alarms

If you believe you have been charged for an unwanted false alarm that is unfair or beyond your control, you can apply to the CFS for consideration of a waiver of the unwanted alarm charge using the Application to Waive form.

You must outline the reasons why we should waive the charge. CFS will consider the Application to Waive and if satisfied that your reasons are valid, waive the charge.

For us to assess your application you must:

  • lodge an Application to Waive within 30 days of the invoice date
  • include the reasons to waive the charge
  • tell us what actions you have taken to ensure that false alarms will not happen again – please include evidence such as an invoice from your alarm maintenance company
  • attach a copy of our invoice(s).

We will assess your application and notify you of the outcome within 10 working days. We may contact you to seek further information to support your reasons.

Send all documentation to:

Business Officer – Fees & Charges
SA Country Fire Service
GPO Box 2468

Fax: 08 8115 3301