SA Country Fire Service



Optus outage


The recent Optus outage is a timely reminder to all South Australians to know how to access emergency information when internet and phone connections are impacted during the bushfire season.

State Duty Commander, Ray Jackson, says people need to check the Fire Danger Ratings daily in their area so they know how dangerous a bushfire could be if it did occur and be prepared to enact their Bushfire Survival Plan without receiving an emergency warning.

"This outage is a really important reminder for South Australians to not to rely on a single source of information for emergency warning information," he said.

"The CFS has plans in place to send out Warnings when communication networks fail, and the community needs to do the same to ensure they are ready to act decisively the moment there is a bushfire in their area."

"Speak to your neighbours and make sure other people in your community are prepared to act."

"In Extreme/Catastrophic fire conditions, essential services including power, water and phones may not be available. If the internet is down, use a battery powered radio to listen to your local radio station to hear emergency warnings and alerts."

Optus customers can still access CFS Warnings on website, email and social media channels using a WIFI service or call the Information Hotline on 1800 362 361.

For more information please visit:

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For media enquiries call the CFS Media Line on 08 8115 3531.

Further information
Information Hotline: 1800 362 361.
Hearing or speech impaired users phone: 1300 555 727 then ask for 1800 362 361.
Teletype service: TTY 133 677 then ask for 1800 362 361. More options are available at National Relay Service or

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 Government of South Australia