Applying to waive charges for false alarms

If you believe you have been charged for an Unwanted False Alarm that is unfair or beyond your control, you can download the Application to Waive form and request that we waive the charge.

You must outline the reasons why we should waive the charge. The Business Officer - Fees & Charges will consider the Application to Waive and if satisfied that your reasons are valid, waive the charge.

For us to assess your application you must:

  • lodge an Application to Waive within 30 days of the invoice date
  • include the reasons to waive
  • tell us what actions you have taken to ensure that false alarms will not happen again – please include evidence such as an invoice from your alarm maintenance company
  • attach a copy of our invoice(s).

We will assess your application and notify you of the outcome within 10 working days.

Send all documentation to:

Business Officer – Fees & Charges

Preparedness Operations

SA Country Fire Service

GPO Box 2468


Fax: (08) 8115 3301