If you believe that you have been charged for an Unwanted False Activation (UFA) that is unfair or beyond your control, you may download the Application to Waive form from the CFS website and request that the charge is waived. The writer must outline the reasons why the CFS charge should be waived. The Business Officer - Fees and Charges will consider the Application to Waive and if satisfied that the reasons of the request are valid, waive the charge.
For CFS to assess your application you must:
- Lodge an Application to Waive within 30 days of the invoice date;
- Include the reasons to waive and what has been done to ensure that false activations will not reoccur (use an additional sheet if required);
- Attach a copy of the CFS invoice(s) and evidence of the actions taken to remedy further false activations, (e.g. invoice from alarm maintenance company); and
- Forward all documentation to the CFS address that appears at the bottom of the Application to Waive form. Alternatively, forward by facsimile (08 8463 5510) or email email@example.com.
All applications will be assessed and you will be notified of the outcome.