When you call Triple Zero (000)
Knowing how to call Triple Zero (000) for a fire or rescue emergency can be the difference between life and death, or a building or other property being saved or destroyed.
The triple zero (000) service is the quickest way to get the right help from emergency services and should be used to contact Police, Fire or Ambulance services in life threatening or time critical situations.
Calls to '000' are free and can be made from mobile phones, home or work phones or payphones.
The simple steps in making a Triple Zero (000) call to report a fire:
* Stay calm and call Triple Zero '000' from a safe location.
* You will be connected to an Emergency Services Operator to provide more details.
* Stay on the line, speak clearly and answer the Operator's questions.
* Give them details of where you are including:
Do not hang up until the Operator has all the information they need.
If possible wait outside a pre-arranged meeting point or prominent location for Fire Services to arrive to assist them in locating the fire.
* If a person is unable to speak English, if they call Triple Zero (000), say "fire" and leave the phone off the hook the call will be recorded and traced and a fire appliance will be sent to that address.
* Record the Triple Zero (000) emergency number beside the telephone at home and work.
* Take time to teach children and overseas visitors how to make an emergency call.
* Callers with hearing or speech impairments can call the one zero six (106) text-based emergency call service using a textphone.
* 112 is the GSM international standard emergency number which can only be dialled on digital mobile phones. 112 can be dialled anywhere in the world with GSM coverage and is automatically translated to that country's emergency number.
This action could lead to a delayed response or inappropriate resource being sent.
For further information:
If you are deaf, hard of hearing or have a speech impairment, contact us through the National Relay Service:
TTY 106 is a dedicated text-based emergency relay service with direct access to fire, police and ambulance services. It can only be contacted through a TTY machine, not from a mobile phone or ordinary phone.